Sales Contract / Privacy / Cookies
ACCOMMODATION SERVICES SALES CONTRACT
1. Subject and Scope
kelebekhotel.com has been prepared and made available by Göreme Kelebek Turizm A.Ş., established at Aydınlı Mah. Yavuz Sok. No 1 Göreme / Kapadokya / Nevşehir, which operates the hotel under Kelebek Hotel brand. Kelebek Hotel, with this Accommodation Services Distance Sales, It offers hotel reservation services via the Web in accordance with the terms and conditions set out in its contract.
2. Parties
This contract is made between Kelebek Hotel on the one hand and the individual who makes the online reservation via the Web on the other hand, who accepts the following terms and conditions of use in advance by entering and approving all requested personal information.
The services are only offered to individuals who are authorized to enter into legally binding contracts under the applicable law. The consumer who uses the services offered on the web declares that he/she has the right, authority and legal capacity to enter into contracts to create legally binding obligations regarding any liability that may arise as a result of using the services and that he/she is over eighteen years of age. In addition, the consumer undertakes that he/she is authorized to make a reservation on behalf of himself/herself, the person he/she will be staying with or the person he/she represents.
3. Service Descriptions
The Web enables Consumers to book accommodation. The Terms of Sale regulate the contractual relationship between the consumer and the hotel where he/she has made a reservation regarding the service provided. By checking (signing) the Terms of Sale box, the consumer confirms that the terms and conditions have been reviewed and accepted in advance; and that he/she has been informed about the web terms of use, hotel accommodation rules, reservation rules and tariffs.
The Sales Conditions will be applied to the reservation made for Kelebek Hotel. The basic features and characteristics of the hotel are presented on the hotel Web environment (https://kelebekhotel.com) before and/or after the reservation process. The content and photographs on the web are for informational purposes only.
Although every effort has been made to give a correct impression of the services provided in the representations, photographs and texts produced to describe and illustrate the hotel and/or services, there may be differences, especially due to changes in furniture and furnishings or possible renovations. In case of doubt, the consumer can contact the hotel using the contact information provided on the web for further information. In any case, the hotel cannot be held responsible for any non-material errors that may occur in this regard.
The following information is available to Consumers on the Web:
Basic features of services and hotels: Basic features of hotels and accommodation facilities.
Fees to be applied,
Payment terms,
Terms and conditions of sale.
The consumer is solely responsible for his/her service choices and their suitability for his/her needs.
Kelebek Hotel cannot be held responsible in this regard. It is expressly accepted that all reservations are specific to the relevant person and cannot be transferred to third parties, in whole or in part, under any circumstances.
4. Type of Accommodation
It is an accommodation concept and the concept details can be obtained from the Web or from the social media accounts specified in the Web. The consumer's age and identity will be checked during entry. The consumer is responsible for covering any expenses incurred due to incorrect information provided by the consumer. The consumer declares, accepts and undertakes that he/she will settle into the room at 14:00 at the earliest on the day of arrival at the hotel, regardless of the time he/she arrives at the hotel, and that he/she will leave the room at 11:30 at the latest on the day of departure, regardless of the time he/she leaves the hotel, and that he/she will pay the cost of any additional service to be provided to him/her after leaving the room.
Small breed cats and dogs are accepted in the hotel.
5. Contract Duration
This contract shall enter into force on the date the reservation in question is confirmed by the hotel and shall automatically terminate when the service received by the consumer is completed, provided that no dispute arises. In the event of a dispute, this contractual relationship shall remain valid until the dispute is finally resolved.
6. Reservation Procedures
Reservation information will be filled in by the consumer. When the consumer wants to purchase/reserve goods or services on the website, they must provide accurate, reliable, complete and fully required personal information. Kelebek Hotel is not responsible for incorrect or incomplete information entered by the consumer. Before the consumer confirms the reservation, he/she accesses the content of this contract and payment information via the link hyperlink, and by checking the boxes, it is accepted that the terms and conditions have been reviewed in advance and signed with free will.
The Hotel reserves the right to refuse or cancel a reservation based on legitimate grounds, such as an unusually high number of reservations requested or a dispute with the Consumer regarding previous reservations.
The hotel reservation process is as described: The consumer selects the hotel they want to stay in, the consumer selects the check-in and check-out dates, specifies the number of adults, infants and/or children related to the reservation, and then, the consumer selects the room type that includes the reservation total according to the search results that are suitable for their request, and then clicks the “Reservation” button, a summary of the reservation they made is presented to the consumer and the consumer has the right to make the necessary changes to the reservation, the credit card advance payment method is selected on the page where the summary is presented, the consumer fills in the “Guest Information” form with their own identity and contact information (name, surname, e-mail, country, phone number and special request information) (the information marked with an asterisk must be filled in), the consumer clicks the “I have read and accept the Sales Conditions” and “Terms and Conditions” button that can be accessed through the link, the consumer clicks the “Accommodation Services Information” button that can be accessed through the The consumer clicks on the "I have read the Payment Information Text" button and then clicks on the "I have read the Payment Information Text" button. Click on the “Make a Reservation” button, and the hotel will not ask for any credit card information via the Website will not be processed, the consumer is directed to the bank's secure payment page, if the redirection does not continue, the consumer clicks on the "Continue" button and the payment is made with the virtual pos. If the consumer completes the reservation and payment process via the Web as stated above, he/she will receive a confirmation mail stating the reservation information in detail.
7. Payment and Billing Information
When purchasing services by credit card, the consumer is obliged to pay the service fee at the time of reservation. VAT is included in the prices stated in the service fee. The website is encrypted with an SSL security certificate. During the reservation process, the credit card information to be used for payment by the hotel is not processed. The consumer will be directed to a common secure payment point for the completion and approval of the reservation process for the hotel accommodation service provided by the hotel. A secure payment tool is offered at the common payment point with a credit card. The consumer will present the credit card used for payment when making the online reservation record to the hotel staff during check-in. Third party credit cards are not accepted. Consumers who do not show their credit card will be charged again and must pay the accommodation fee in advance.
The consumer will be responsible for any damages/losses that may occur as a result of the consumer's failure to fulfill these responsibilities.
The invoice will be given to the consumer when they check out of the hotel after receiving the service. If the consumer does not receive the invoice during check-out, it will be sent to the e-mail address or address specified by the consumer. If the consumer does not specify the address to send the invoice, the invoice will be sent to the contact address. If the consumer specifies an incorrect address, does not specify the recipient, or the recipient is not at the specified address, the hotel will not be held responsible for the invoice not being received.
The invoice issuance period for the purchased service is seven (7) days, including the date the service was provided (Hotel Check-out day), provided that no month is skipped, as per the Tax Procedure Law.
8. Cancellation / Changes
Except for documented force majeure (death, accident, etc.):
If the consumer requests a cancellation up to seven (7) days before the service starts, the entire service fee paid will be refunded.
If the consumer requests cancellation seven (7) days or less before the start of the service, no refund will be made from the total amount paid.
Refunds are only made to the credit card used for the reservation. Refunds may take a process according to the rules of the banks. The expenses arising from the cancellation and refund of credit card payments made to the bank's POS system or to the company providing payment systems services are deducted from the amount to be refunded, at the expense of the consumer.
If the consumer cancels the service after settling in at the hotel for a reason other than the hotel's failure to fulfill its responsibilities, the payment will not be refunded.
These conditions do not cover promotional services, early bookings or discounted bookings. Cancellation provisions apply to date changes made by the consumer.
The consumer accepts that he/she will comply with the terms of the service contract regarding the service purchased from the hotel, that he/ she will respect the life, property and peace of third parties, otherwise he/she will not be able to receive the service for a justified reason and will not have the right to a refund.
9. Personal Data
According to the Türkiye Personal Data Protection Law No. 6698 ("Law No. 6698"), Kelebek Hotel has been provided to the consumer via the Web and also at the same time as the acceptance of this contract, and the consumer declares and accepts that he/she has been informed within the scope of the relevant legislation.
The Product or Service Buyer rights subject to Article 11 of Law No. 6698, the application process information regarding the use of rights and the disclosure text are always accessible at https://kelebekhotel.com. Kelebek Hotel never requests your password, username, credit card, reservation information or other personal information via e-mail. This practice, called "Phishing", is a scam aimed at stealing your personal information. If you receive a message that appears to be from the Hotel but requests your personal information, you should not respond.
10. Force Majeure
Reasons such as adverse weather conditions, natural disasters, terrorism, military operations, social events, pandemics, epidemics, international relations, technical malfunctions, strikes and lockouts that may occur before, during or between the hotel reservation dates specified in this contract will be considered force majeure.
In the event of such situations, the hotel may discontinue providing the service or replace the accommodation at this hotel with accommodation at the same level in the same or another location. In case of force majeure, the hotel cannot be held responsible for any deficiency or non-availability of the service.
11. Other Provisions
The hotel has the right to change the prices stated on the website and the prices stated are limited. The hotel reserves the right to change the artist who will come to the hotel for the holiday or other holiday programs such as New Year etc. due to reasons not related to the hotel. (Artist's illness, force majeure etc.). The hotel also reserves the right to determine the dates on which the artist will be brought and/or not to bring the artist. In the event of an error regarding the services published and offered on the website, the company has the right to refuse to provide or cancel a service for which a reservation has been made or a service has been promised.
In case of errors in the prices of the goods or services offered for sale on the company's website, or incorrect pricing or incorrect pricing information, the company has the right to cancel, reject or refuse the service that has been promised to be provided at any time. The Company has the right to refuse or cancel any type of reservation/order in whole or in part in any case, whether or not the order or service has been charged.
If the goods or services specified on the website are available or limited to reservations, the prices of the said goods or services may be changed, withdrawn or cancelled by the Company at any time, unilaterally and without any justification. The consumer cannot claim or demand any rights or receivables in this regard.
Kelebek Hotel reserves the right to change all or part of these sales conditions or to add additional items to them at any time. In this case, the new version of the sales conditions including the changes will be presented to the consumer on the website with the effective date. Consumers are advised to review the sales conditions regularly. In any case, the consumer must comply with the Sales Conditions in force at the time of the reservation. He/she will be responsible for his/her contract.
12. Dispute Resolution
The terms and conditions of this Agreement are subject to Turkish Law. Any disputes that may arise in connection with the terms of sale, including those related to the validity or existence of these terms of use, will be resolved in Nevsehir Courts and enforcement offices in accordance with Turkish Law.
(Last Update Date: 24.12.2024)
PRIVACY & COOKIES
We reserve the right to make changes to this Notice in order to provide accurate and up-to-date information concerning practices and regulations relating to the protection of personal data. Additionally, data subjects will be informed by appropriate means in the event of a substantial change to the Notice.
This Notice is prepared in order to provide information concerning which personal data Kelebek Cave Hotel processes within the scope of its commercial activities, the purposes for processing, the parties to whom personal data are transferred and the purposes for such transfers. This Notice covers the following channels through which personal data are collected:
booking offices, check-in counters, kiosks, inflight entertainment system, requests and complaints, boarding checkpoints, surveys, fairs and events; by verbal, written or electronic environments, by automatic and non-automatic means,
Kelebek Cave Hotel website and mobile applications,
Agencies authorized to sell Kelebek Cave Hotel products and services and sales channels on the web, social media, passenger and customer conversations, SMS channels, business intelligence, contracted merchants, business/program partners and other airlines; by verbal, written or electronic environments, by automatic and non-automatic means.
The website located at Kelebek Cave Hotel (“Website”); software and applications provided through computers or other smart devices (“Application”); social media accounts administered by persons authorized to provide services on behalf of Kelebek Cave Hotel (“Social Media”) and other channels shall be referred to as “Digital Platforms”.
2. Which personal data do we process?
Personal data processed by our Company differ in accordance with the nature of the legal relationship established with our Company. In this respect, categories of personal data collected by our Company through all channels, including Digital Environments, are as follows:
Identification Information (personal data provided in the course of creating an account on our Website or Application, reserving a seat on a plane or benefiting from privileged services offered by Kelebek Cave Hotel and its business partners such as name, surname, identification and passport number etc.)
Contact Information (personal data provided in the course of creating an account on our Website or Application, reserving a seat on a plane or benefiting from privileged services offered by Kelebek Cave Hotel and its business partners such as e-mail address, phone number, mobile phone number, social media contact information, address etc.)
Location Data (location data collected by way of location-based tools such as airport directions, map view, Kelebek Cave Hotel Lounge, nearest car parking space)
Advance Passenger Information (“API”) (personal data relating to name, nationality, date of birth, gender, the type and number of travel documents, date of issue and expiry as well as the issuing authority)
Information Relating to Family and Relatives (identification information, contact information, information regarding profession and education etc. relating to data subject’s children spouse etc.)
Customer Process Information (personal data recorded in channels such as call centers, credit card statements, box office receipts, customer instructions including reservation, purchase, cancellation, postponement and other changes relating to an instruction or request attributable to a person)
Process Security Information (information relating to website password etc. provided in the course of benefiting from products and services offered in digital environments)
Risk Management Information (results and records of various query provided by public institutions relating to the data subject, records of security checks concerning whether you prohibited from boarding on a plane, records of address recording system, IP tracking records etc.)
Financial Information (credit/debit card information, bank account information, IBAN information, balance information, credit balance information and other financial information)
Physical Environment Security Information (entry/exit logs in Company’s physical environments, visit information, camera and voice records etc.)
Legal Procedure and Compliance Information (information provided within information requests and decisions of judicial and administrative authorities etc.)
Audit and Inspection Information (information relating to all kinds of records and processes concerning the exercise of our legal claims and rights associated with the data subject)
Special Categories of Personal Data (special categories of personal data processed limited to the circumstances expressly envisaged under the laws and where required for the Company’s operations and upon your explicit consent such as data relating to race, ethnic origin, political opinion, philosophical belief, religion, sect and other beliefs, dress and appearance, memberships to associations, organizations and unions, health and sexual life, criminal convictions and security measures, as well as biometric and genetic data.)
Marketing Information (reports and evaluations containing information indicating preferences, taste, usage and travel habits attributable to the data subject and used for the purposes of marketing, targeting information, cookie records, data generated within data enrichment operations, records of surveys, satisfaction surveys, information and evaluations obtained as a result of campaigns and direct marketing activities etc.)
Request/Complaint Management Information (information and records collected in relation with requests and complaints concerning our products or services and information contained within reports regarding the conclusion of such requests by our business units etc.)
Audio Visual Information (photographs, camera and voice records etc.)
3. Transfer of personal data
Your personal data may be shared with parties who provide product or service to us or on behalf of our company and with our suppliers and business partners that we get support for the establishment, execution and termination of our relationship, including the parties collaborating with us for the purposes of providing products and services to you. Your personal data may also be shared with public institutions and private persons authorized by law within the scope of their authorization. In such cases, our company takes all precautionary measures to ensure that the parties carry processing and transfer activities in accordance with the rules stated in this Notice and other related law.
Personal data may be shared with group companies, business partners, public institutions and private persons authorized by law pursuant to conditions and purposes of processing personal data as stated under Article 8 and 9 of the Law, and may be transferred abroad, limited with the stated purposes and in accordance with the principles and procedures stated under Article 9 of the Law and decisions of the Personal Data Protection Board.
Your personal data may only be transferred abroad where;
your explicit consent is obtained, or
where your explicit consent is not obtained but one or more data processing condition(s) which stated in the Law are met,
the transferred country found to be offering adequate protection by the Personal Data Protection Board decision or;
in case of the protection in the transferred country found to be inadequate, a written undertaking to provide adequate protection between our Company and the Data Controller that the data are being transferred to have been reached and the approval of the Personal Data Protection Board have been obtained.
4. Retention of personal data
Our company determines the retention periods by taking into consideration of the applicable law and purposes of data processing. In this respect, where applicable, we particularly consider the issues of period of limitation and legal obligations regarding the processing of personal data. Once the purpose for processing personal data ceases, unless another legal reason or basis allowing the retention of the personal data exists, data will be deleted, destroyed or anonymized.
5. Principles relating to personal data privacy
Our company acts in accordance with the principles stated below in all data processing activities. “Acting in accordance with the law and in good faith”, “Authenticity and Being Up-to-date”, “Processing for specific, clear and legitimate purposes”, “Being relevant, limited and proportionate with the purposes”, “Retention as stated in the related law or as long as necessary for the relevant purpose”
6. Use of digital platforms
Your personal data may be processed while your use of Digital Platforms to manage and operate the Website, to perform activities for optimizing and improving the user experience related to the Website and Application, to detect in what ways the Website is being used, to support and enhance the use of location based tools, to manage your online accounts and to inform you about the services offered near you.
In case you desire to benefit from the offered product and services, your personal data will be processed only to make you get such product and services.
7. The exercise of rights by the data subjects
You can easily use your rights mentioned above and easily communicate the related requests to us via contact information below.
Data subjects’ requests concerning the above-listed rights shall be concluded by us within thirty days at the latest, in accordance with the limitations provided by the Law.
In principle, data subject requests shall be concluded free of charge. However, Kelebek Cave Hotel reserves its right to demand a fee from the tariff specified by the Board, in case the request requires additional costs.
Our Company may request certain information from the data subject in order to determine that the applicant is in fact the Data Subject, and additional questions can be directed to the applicant to clarify matters regarding the applications.
Kelebek Cave Hotel
Aydınlı Mahallesi,
AVUZ SOKAK NO:1
Goreme/ Nevsehir 51080
Fax
+90 (384) 271 27 63
Phone
+90 (384) 271 25 31
+90 (538) 400 25 20
Whatsapp
+90 (538) 400 25 20
Wechat
+90 (538) 400 25 20
E-Mail
8. Data security
We take all appropriate technical and organizational measures to safeguard your personal data and to mitigate risks arising in connection with unauthorized access, accidental data loss, deliberate erasure of or damage to personal data.
In this respect our Company;
Ensures data security by utilizing protection systems, firewalls and other software and hardware containing intrusion prevention systems against virus and other malicious software,
Access to personal data within our company is carried out in a controlled process in accordance with the nature of the data and within the framework of the authority on the basis of unit / role / practice,
Ensures the conduct of necessary audits to implement the provisions of the Law, in accordance with Article 12 of the Law,
Ensures the lawfulness of the data processing activities by way of internal policies and procedures,
Applies stricter measures for access to special categories of personal data,
In case of external access to personal data due to procurement of outsource services, our Company obliges the relevant third party to undertake to comply with the provisions of the Law,
It takes necessary actions to inform all employees, especially those who have access to personal data, about their duties and responsibilities within the scope of the Law.